Manorcroft Beds – Ottomans, Divans, Bed Frames, Footstool, Mattresses

Returns and Refunds

We are confident that your Manorcroft Beds’ order will go smoothly and you will instantly fall in love with your bed, but sometimes accidents do happen. In the unlikely case that you wish to request a refund or there is something wrong with your order, here’s everything you need to know on what to do next:

Reporting a Damaged Item

In the event that your bed or furniture item is damaged, these are important factors to remember:

Requesting Missing Parts

Because many of our products are delivered flat-packed for self-assembly, there may be an unlikely event in which an item arrives with parts missing. If this is the case, please remember to:

Frequently Asked Questions


If you wish to return a rolled (vacuum packed) mattress, please be sure to conduct the same checks as mentioned above before opening the vacuum packaging. If you notice any damage to the rolled mattress before removing the vacuum packaging then simply refuse the mattress and contact us via email or over the phone. If you have removed the vacuum packaging and then notice damage then you will need to contact us, though there will be different steps needed to be taken to return the mattress; this is due to the specific requirements for the packaging. If these requirements are not followed, a refund will not be authorised.


If you have changed your mind after an order dispatched from Manorcroft Beds then you must keep in mind that Postage & Packaging charges are not refundable. Unfortunately the cost of returning the item will also be at the buyer’s own expense, though this only applies to non-faulty products.


If you require Manorcroft Beds to arrange the collection of goods to be returned, please contact us to see if this is something our carriers can help you with. Should we be able to help in arranging a collection, we will take the payment for the collection first and then refund you for the price of the product(s). (these costs can all be agreed before deciding if you want to return your goods).

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