Frequently Asked Questions
What do I do if my rolled (vacuum packed) mattress arrives damaged?
Answer:
If you wish to return a rolled (vacuum packed) mattress, please be sure to conduct the same checks as mentioned above before opening the vacuum packaging. If you notice any damage to the rolled mattress before removing the vacuum packaging then simply refuse the mattress and contact us via email or over the phone. If you have removed the vacuum packaging and then notice damage then you will need to contact us, though there will be different steps needed to be taken to return the mattress; this is due to the specific requirements for the packaging. If these requirements are not followed, a refund will not be authorized.
What do I do if I decide I don’t want my good before they arrive?
Answer:
If you have changed your mind after an order dispatched from Manorcroft Beds then you must keep in mind that Postage & Packaging charges are not refundable. Unfortunately the cost of returning the item will also be at the buyer’s own expense, though this only applies to non-faulty products.
What do I do if I decide I don’t want my goods once they have arrived?
Answer:
If you require Manorcroft Beds to arrange the collection of goods to be returned, please contact us to see if this is something our carriers can help you with. Should we be able to help in arranging a collection, we will take the payment for the collection first and then refund you for the price of the product(s). (these costs can all be agreed before deciding if you want to return your goods).
What do I do if I decide I don’t want my goods once they have arrived?
Answer:
If you require Manorcroft Beds to arrange the collection of goods to be returned, please contact us to see if this is something our carriers can help you with. Should we be able to help in arranging a collection, we will take the payment for the collection first and then refund you for the price of the product(s). (these costs can all be agreed before deciding if you want to return your goods).
What do I do if I decide I don’t want my goods once they have arrived?
Answer:
If you require Manorcroft Beds to arrange the collection of goods to be returned, please contact us to see if this is something our carriers can help you with. Should we be able to help in arranging a collection, we will take the payment for the collection first and then refund you for the price of the product(s). (these costs can all be agreed before deciding if you want to return your goods).
What do I do if I decide I don’t want my goods once they have arrived?
Answer:
If you require Manorcroft Beds to arrange the collection of goods to be returned, please contact us to see if this is something our carriers can help you with. Should we be able to help in arranging a collection, we will take the payment for the collection first and then refund you for the price of the product(s). (these costs can all be agreed before deciding if you want to return your goods).
What do I do if I decide I don’t want my goods once they have arrived?
Answer:
If you require Manorcroft Beds to arrange the collection of goods to be returned, please contact us to see if this is something our carriers can help you with. Should we be able to help in arranging a collection, we will take the payment for the collection first and then refund you for the price of the product(s). (these costs can all be agreed before deciding if you want to return your goods).
What do I do if I decide I don’t want my goods once they have arrived?
Answer:
If you require Manorcroft Beds to arrange the collection of goods to be returned, please contact us to see if this is something our carriers can help you with. Should we be able to help in arranging a collection, we will take the payment for the collection first and then refund you for the price of the product(s). (these costs can all be agreed before deciding if you want to return your goods).
What do I do if I decide I don’t want my goods once they have arrived?
Answer:
If you require Manorcroft Beds to arrange the collection of goods to be returned, please contact us to see if this is something our carriers can help you with. Should we be able to help in arranging a collection, we will take the payment for the collection first and then refund you for the price of the product(s). (these costs can all be agreed before deciding if you want to return your goods).
What do I do if I decide I don’t want my goods once they have arrived?
Answer:
If you require Manorcroft Beds to arrange the collection of goods to be returned, please contact us to see if this is something our carriers can help you with. Should we be able to help in arranging a collection, we will take the payment for the collection first and then refund you for the price of the product(s). (these costs can all be agreed before deciding if you want to return your goods).
