2025 Orthopedic Spring Mattress

Shipping & Returns

Delivery Information

• Same-Day Dispatch
  Orders placed Monday to Friday (before our dispatch cut-off) are shipped the same working day, subject to stock availability and payment clearance.

• Weekend & Bank Holidays
  Orders placed on weekends or bank holidays will be dispatched on the next working day.

• Estimated Delivery
  Standard delivery takes 2–5 working days.

• Tracking Provided
  Every order comes with a tracking number so you can follow your parcel’s journey.

• Contact Details
  Please ensure you provide a valid phone number and email address. This allows the courier to contact you and arrange delivery at a time convenient for you.

3. Delivery to Ground Floor Only

• Ground Floor Delivery: Delivery is made to the ground floor main entrance or nearest accessible door, The driver will not carry items upstairs, into lifts, or beyond the ground floor.
• Important: Please ensure easy access to the ground floor for delivery. For multi-story buildings, delivery is to the ground floor entrance only.

4. Delivery to Multi-Story Buildings

• For apartments or homes with multiple stories, delivery will be made to the ground floor entrance only.
• Customers are responsible for moving items to higher floors or desired locations within their homes.

5. Measuring for Delivery

• To avoid delays, measure doorways, staircases, and other entry points where the Mattress will pass through.
• Ensure the dimensions of the Mattress and its packaging will fit through these spaces.

6. Packaging and Unboxing

• Packaging: Your Mattress will be securely packaged for protection during transit. Note that packaging will not be removed during delivery.
• Unpacking & Assembly: Standard delivery does not include unpacking or assembly

7. Shipping Costs

• Free Delivery: Applies to orders within mainland GB, including Scotland.
• Delivery to Scotland: Delivery to Scotland may take longer than estimated.
• Restricted Areas: We are unable to deliver to the following areas: GY, HS, IM, IV, JE, KW, ZE.
• International Shipping: Customers outside the UK should contact info@manorcroftbeds.co.uk for shipping costs based on their location.

8. Delivery Tracking / Track my order .

• Once your Mattress ships, you will receive an email with a tracking number to follow its journey.
• For updates or assistance, email us at info@manorcroftbeds.co.uk.

Customer Responsibility

• Ensure the delivery location is accessible and that someone is available to receive the item.
• Measure entryways and spaces to confirm the Mattress will fit, ensuring clear access for the delivery team.

Returns Information

We want you to be completely satisfied with your purchase. If for any reason you’re unhappy with your order, you may return the item to us in its original condition, provided you inform us within 14 days of purchase.

Please Note:

• You are responsible for the return postage cost for unwanted items.

• Refunds will be issued minus any applicable admin fees.

• All returns must be sent via Royal Mail Recorded Delivery for tracking and security.

• Include a copy of your order and a brief note explaining the reason for return.

Customer Support & Complaints

If you have any questions, concerns, or complaints, please don’t hesitate to email us. We aim to respond to all enquiries within   1  working days. Alternatively, you can also contact us directly through Link contact us if you made your purchase there. We’re here to help and will do our best to resolve any issues promptly and professionally.

For any further questions or assistance, please don’t hesitate to Contact us.